• Dry clean preferred to maintain fabric quality and embroidery
• Hand wash only if necessary, using cold water and mild detergent
• Do not soak or scrub heavily embroidered or dyed areas
• Iron inside out on low to medium heat
• Avoid bleach or harsh stain removers

Shipping FAQ – Get Dressed Australia

Everything you need to know about shipping, delivery timelines, and express options.

1. When will my order be shipped?
   Normal orders are dispatched mid-month. Place your order by the 10th to secure same-month shipment.
2. How long does delivery take in Australia?
   Once arrived in Australia, Australia Post delivers in 2–3 working days. SKYNET takes 7–10 working days to bring the order to Australia.
3. Do you offer express shipping?
   Yes! Express shipping is available globally for individual dresses with an extra fee. Delivery usually takes 7–10 days after dispatch.
4. What about pre-orders or heavy made-to-order dresses?
   These may take up to 6 weeks depending on brand availability and dress type.
5. Can I place an order after the 10th of the month?
   Yes, orders are always open, but late orders may be dispatched in the next batch depending on brand stock. You always have the option to get most dresses within 7–10 days via Express Delivery. (Some made-to-order articles that require extra preparation time are an exception.)

Refund & Exchange Policy 🔄

• Refunds are only offered if the item is damaged, defective, or incorrect, reported within 48 hours of delivery with proof (unboxing video required).
  
• No refunds/exchanges for change of mind, sizing issues, pre-orders, or custom-stitched items.
  
• Exchanges may be possible for faulty, in-stock items within 7 days (Australia only). Return shipping costs apply.
  
• Contact us via
• WhatsApp +61 406 251 200 or email getdressedaustralia@gmail.com to initiate a return.